|Q-Who should use Far Help?
A-Anyone wants to connect to another computer remotely.
Q- What is the default port for Far Help?
A: Port 80 port or Proxy 8080, any free port can be
Q- Can I use different port other than 80?
A- Yes you can configure Far Help to work with any
port, make sure you open the port on your firewall
(Inbound). most firewalls blocks inbound traffics.
Q-Why do I need to open a port in my firewall?
A-Only target computer needs to open a port, same as
port 3389 in Windows Remote Assistance (Remote Assistance
will not work in case when the
outbound traffic from port 3389 is blocked) same farhelp
technology. don't forget Remote Assistance
access client's session via Windows Messenger.
Q- Why Far Help not Remote Assistance ?
A- Remote Assistance require installation/Configuration and many related files
(in most cases, depend) and user interactive (user name,
password, and wait for connection) in some cases not secure.
Q-Is Far Help works in separate process after the
A- No, after the connection is established Far Help works in
same process under same user authority, also user can see
every mouse movement and clicks, the reason from Far Help to
assist and support clients.
Q-What Kind OS required for Far Help?
A-Far Help Support, all Microsoft OS.
Q-How I know if my desktop shared by Far Help control?
A-You will see flash (Red-Yellow) on top-right corner of your
screen, when the connection is closed you will hear beep.
Q-What is File Transfer (File Sharing) in Far Help?
A-Some times require to send or receive files for
Q-We use private IP address in our company network (behind
CISCO router), but we have DMZ with public IP
Also our clients have private IP address. how farhelp works
with private IPs ?
A-You may need farhelp Virtual Server in your DMZ server to
route from public IP to private IP. as shown or just open a port
directly in your firewall router and route it to any PORT/IP you
Note: farhelp Virtual Server small program
less than 250 KB same as THIN-CLIENT.
Q- We have wireless router at work for small networking, we
can't see any client?
A- Configure your wireless to allow Virtual Server to route
Inbound TCP port to private IP address "private port" Make
sure you enter correct internal IP. (please see your
Q- How I know if the port I'm using is accessible from
A- There are many ways to know if the port accessible from
outside or not
click here to see check open port if you see error
message like this one Error: I
could not see your service on YOUR IP ADDRESS
on port (80) "This means your port 80 not opened for
Q-What is the cost of Far Help?
A- $19.95 fraction of PC Anywhere and other remote